Privacy Policy

For purposes of this Privacy Policy:

• “Website” means the We Wired-Up website, including www.wewiredup.co.za, together with its associated pages, forms and online services.
• “User”, “you” or “your” means any person who visits, accesses or uses the Website or communicates with We Wired-Up.
• “We Wired-Up”, “we”, “us” or “our” means We Wired-Up (Pty) Ltd.
• “Personal Information” means information relating to an identifiable, living natural person or, where applicable, an identifiable existing juristic person. This may include information such as your name, telephone number, email address, physical address, company details and other information that you provide to us.
• “Data” means information provided to or collected by We Wired-Up, including Personal Information.

We Wired-Up is committed to protecting the privacy and security of information provided by visitors, customers, prospective customers, employees, job applicants and other users of our Website.

We collect and process Personal Information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

By using our Website or voluntarily providing Personal Information to us, you acknowledge that your information may be collected and processed in accordance with this Privacy Policy and applicable law.

Depending on how you interact with We Wired-Up, we may collect:

• Full name and surname
• Company or organisation name
• Email address
• Telephone or mobile number
• Physical or business address
• Information relating to your property or premises
• Information required to prepare quotations or proposals
• Information relating to prepaid electricity meters, solar installations or electrical services
• Information submitted through enquiry, quotation or contact forms
• Employment and recruitment information if you apply for a position
• Information contained in documents that you voluntarily submit to us
• Website usage information
• IP address and browser/device information
• Information relating to your interactions with our Website
• Any other information that you voluntarily provide to us

We will only request information that is reasonably necessary for the relevant purpose.

We may collect Personal Information when you:

• Visit or use our Website
• Complete an online enquiry or contact form
• Request a quotation
• Request information about our services
• Contact us by telephone, email, WhatsApp or other communication channels
• Subscribe to communications from us
• Apply for employment through our Website
• Enter into an agreement with We Wired-Up
• Request installation, maintenance, metering, solar or electrical services
• Communicate with our employees, representatives or service providers
• Otherwise voluntarily provide information to us

We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device information and pages visited.

We may use Personal Information for legitimate business and operational purposes, including to:

• Respond to enquiries
• Contact you regarding services you have requested
• Prepare quotations and proposals
• Provide prepaid metering, solar, electrical and related services
• Schedule installations, inspections, maintenance or repairs
• Manage customer relationships
• Process and administer agreements
• Provide customer support
• Communicate important service-related information
• Process employment applications
• Improve our Website, products and services
• Monitor Website performance and security
• Detect and prevent fraud, abuse or unauthorised activity
• Maintain business and financial records
• Comply with applicable legal and regulatory requirements
• Send marketing or promotional communications where permitted by law and, where required, with your consent
• Protect the rights, property and safety of We Wired-Up, our customers and other persons

We will not use your Personal Information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.

Where permitted by law, We Wired-Up may use your contact information to communicate with you about our products, services, promotions, offers or other information that may be relevant to you.

Where your consent is required, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions contained in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding quotations, transactions, services, contracts, installations, payments, support requests or other matters relating to an existing business relationship with you.

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website recognise your browser and remember certain information.

We may use cookies and similar technologies to:

• Improve Website functionality
• Understand how visitors use our Website
• Monitor Website performance
• Identify technical problems
• Improve the user experience
• Remember certain preferences
• Support Website security and analytics

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of some parts of the Website.

Where applicable, third-party services used on our Website may also place cookies or collect information in accordance with their own privacy policies.

We Wired-Up does not sell your Personal Information.

We may share Personal Information with trusted third parties where reasonably necessary to operate our business, provide requested services, process transactions, maintain our Website or comply with legal requirements.

Such third parties may include:

• Website hosting and technology service providers
• Website administrators and developers
• Email and communication service providers
• IT and cybersecurity providers
• Payment and financial service providers
• Professional advisers
• Installation and technical service providers
• Business partners involved in providing requested services
• Government, regulatory or law-enforcement authorities where legally required

Where appropriate, we take reasonable steps to ensure that third parties who process Personal Information on our behalf are required to protect that information and process it in accordance with applicable law.

We may disclose Personal Information where we are required or permitted to do so by law, regulation, court order or other lawful process.

We may also disclose information where reasonably necessary to:

• Protect the rights or property of We Wired-Up
• Protect our customers or other users
• Investigate suspected fraud or unlawful activity
• Protect the security of our systems and Website
• Prevent harm to any person

We Wired-Up takes reasonable technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include access controls, password protection, secure systems, restricted access and other appropriate security practices.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to us over the Internet.

If you believe that your Personal Information has been compromised or that there has been an unauthorised use of your information, please contact us as soon as reasonably possible.

We will retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

The period for which information is retained may depend on the nature of the information, the purpose for which it was collected, our contractual or business relationship with you, and applicable legal or regulatory requirements.

Information may remain in secure backups or archives for a reasonable period after you request its deletion where retention is required for legal, security or legitimate business purposes.

Subject to applicable law, you may have the right to:

• Request access to Personal Information that we hold about you
• Request correction or updating of inaccurate or outdated Personal Information
• Request deletion of Personal Information where there is a lawful basis for doing so
• Object to certain processing of your Personal Information
• Withdraw consent where processing is based on consent
• Object to direct marketing communications
• Lodge a complaint regarding the processing of your Personal Information

Requests relating to your Personal Information should be submitted to We Wired-Up using the contact details provided below.

We may need to verify your identity before processing certain requests.

If you apply for employment with We Wired-Up, we may collect and process information contained in your application, CV, qualifications, references and other employment-related documentation.

This information will be used for recruitment, selection, verification and related employment purposes.

Where you are not successful in your application, we may retain your information for a reasonable period in accordance with applicable law and our legitimate business requirements, unless a longer retention period is required or permitted by law.

Our Website is not intended to knowingly collect Personal Information from children without appropriate consent or involvement from a parent or legal guardian.

If you believe that a child has provided Personal Information to us without appropriate consent, please contact us so that we can investigate and take appropriate steps where necessary.

Our Website may contain links to third-party websites, social media platforms or other external services.

These third-party websites operate independently from We Wired-Up and may have their own privacy policies and terms of use.

We Wired-Up is not responsible for the privacy practices, security, content or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites before providing them with Personal Information.

If We Wired-Up undergoes a merger, restructuring, sale of assets, change of ownership or other business transaction, Personal Information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data protection laws.

We Wired-Up may update or amend this Privacy Policy from time to time to reflect changes in our business, Website, services, technology or applicable legislation.

The updated Privacy Policy will be published on our Website with the applicable effective date.

We encourage visitors to review this page periodically to remain informed about how we protect Personal Information.

This Privacy Policy is governed by the laws of the Republic of South Africa.

Any disputes relating to the collection, processing or protection of Personal Information will be dealt with in accordance with applicable South African law.

If you have any questions, concerns or requests regarding this Privacy Policy or the way We Wired-Up processes Personal Information, please contact us:

For privacy-related requests, please include sufficient information to allow us to identify you and understand your request.